{"id":2679,"date":"2018-09-11T18:59:26","date_gmt":"2018-09-11T16:59:26","guid":{"rendered":"http:\/\/masmi.rs\/?page_id=2679"},"modified":"2018-09-11T18:59:26","modified_gmt":"2018-09-11T16:59:26","slug":"service-quality-customer-satisfaction","status":"publish","type":"page","link":"https:\/\/masmi.rs\/en\/research-types\/service-quality-customer-satisfaction\/","title":{"rendered":"Service quality &#038; customer satisfaction"},"content":{"rendered":"<p>[et_pb_section bb_built=&#8221;1&#8243; inner_shadow=&#8221;on&#8221; _builder_version=&#8221;3.0.69&#8243; background_color=&#8221;#00a6e4&#8243; custom_padding=&#8221;15px||15px|15px&#8221; next_background_color=&#8221;#ffffff&#8221;][et_pb_row custom_margin=&#8221;||0px|&#8221; background_position_1=&#8221;top_left&#8221; background_repeat_1=&#8221;no-repeat&#8221; _builder_version=&#8221;3.0.69&#8243;][et_pb_column type=&#8221;4_4&#8243;][et_pb_post_title meta=&#8221;off&#8221; featured_image=&#8221;off&#8221; text_color=&#8221;light&#8221; _builder_version=&#8221;3.0.69&#8243; title_font_size=&#8221;28px&#8221; border_style=&#8221;solid&#8221; parallax_method=&#8221;off&#8221;]<br \/>\n[\/et_pb_post_title][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section bb_built=&#8221;1&#8243; fullwidth=&#8221;off&#8221; specialty=&#8221;on&#8221; prev_background_color=&#8221;#00a6e4&#8243;][et_pb_column type=&#8221;2_3&#8243; specialty_columns=&#8221;2&#8243;][et_pb_row_inner admin_label=&#8221;Red&#8221;][et_pb_column_inner type=&#8221;4_4&#8243; saved_specialty_column_type=&#8221;2_3&#8243;][et_pb_image src=&#8221;http:\/\/masmi.rs\/wp-content\/uploads\/2014\/04\/Principal-01-256.png&#8221; align=&#8221;center&#8221; _builder_version=&#8221;3.3.1&#8243; module_alignment=&#8221;center&#8221;]<br \/>\n[\/et_pb_image][et_pb_text _builder_version=&#8221;3.14&#8243;]<\/p>\n<h4>What do they want and what do we offer?<\/h4>\n<p>We consider a service provided to customers as a range of activities designed so as to upgrade the level of customer satisfaction. This is why we have a holistic approach to development of your relations to your customers and clients, attempting to grasp the issue from both sides \u2013 to explore customer opinions, perceptions, and needs, and \u201cget into\u201d your organization and explore the level of provided service and how it may be improved. We take into consideration the fact that different factors may interact, increasing the synergy effect.<\/p>\n<h4>Into more detail<\/h4>\n<p>When needed, we support our research solutions of Customer satisfaction and Mystery shopping by:<\/p>\n<ul>\n<li>Establishing the key aspects which are the base of your customer loyalty and attachment<\/li>\n<li>Analysing customer loyalty profiles<\/li>\n<li>Identifying strategic points where it is necessary to improve the quality of what is offered to the client as well as the strengths you should rely on<\/li>\n<li>Developing and continually measuring the set of Key Performance Indicators (KPI)<\/li>\n<li>Providing support to the strategy of developing relations with customers through development and implementation of action plans<\/li>\n<li>Gain an insight into employee achievements and behaviour<\/li>\n<li>Evaluating the standards set<\/li>\n<li>Additionally motivating and training employees<\/li>\n<\/ul>\n<p>[\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243;][et_pb_sidebar orientation=&#8221;right&#8221; area=&#8221;sidebar-1&#8243; show_border=&#8221;off&#8221; _builder_version=&#8221;3.3.1&#8243; background_layout=&#8221;dark&#8221;]<br \/>\n[\/et_pb_sidebar][\/et_pb_column][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>What do they want and what do we offer? We consider a service provided to customers as a range of activities designed so as to upgrade the level of customer satisfaction. This is why we have a holistic approach to development of your relations to your customers and clients, attempting to grasp the issue from [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":1519,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v18.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Service quality &amp; customer satisfaction - MASMI BEOGRAD<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/masmi.rs\/en\/research-types\/service-quality-customer-satisfaction\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Service quality &amp; customer satisfaction - MASMI BEOGRAD\" \/>\n<meta property=\"og:description\" content=\"What do they want and what do we offer? 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