{"id":2669,"date":"2018-09-11T18:47:19","date_gmt":"2018-09-11T16:47:19","guid":{"rendered":"http:\/\/masmi.rs\/?page_id=2669"},"modified":"2018-09-11T18:47:19","modified_gmt":"2018-09-11T16:47:19","slug":"mystery-shopping","status":"publish","type":"page","link":"https:\/\/masmi.rs\/en\/methodology\/mystery-shopping\/","title":{"rendered":"Mystery Shopping"},"content":{"rendered":"

[et_pb_section bb_built=”1″ inner_shadow=”on” _builder_version=”3.0.69″ background_color=”#00a6e4″ custom_padding=”15px||15px|15px” next_background_color=”#ffffff”][et_pb_row custom_margin=”||0px|” background_position_1=”top_left” background_repeat_1=”no-repeat” _builder_version=”3.0.69″][et_pb_column type=”4_4″][et_pb_post_title meta=”off” featured_image=”off” text_color=”light” _builder_version=”3.0.69″ title_font_size=”28px” border_style=”solid” \/][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section bb_built=”1″ specialty=”on” _builder_version=”3.0.47″ custom_padding=”15px|0px|15px|0px|false|false” prev_background_color=”#00a6e4″][et_pb_column type=”2_3″ specialty_columns=”2″][et_pb_row_inner admin_label=”Red” _builder_version=”3.0.47″][et_pb_column_inner type=”4_4″ saved_specialty_column_type=”2_3″][et_pb_image src=”http:\/\/masmi.rs\/wp-content\/uploads\/2014\/07\/ms-i1.jpg” align=”center” _builder_version=”3.3.1″ max_width=”90%” module_alignment=”center” \/][et_pb_text _builder_version=”3.14″]<\/p>\n

Would you be interested in improving your customer service?<\/span><\/p>\n

No company can afford to have a gap between the promise of quality and actual delivery.<\/p>\n

MASMI Mystery Shopping team measures, evaluates and reports level of customer service quality, using Mystery Shopping agents acting as if they were real customers.<\/p>\n

It is considered the fastest and most effective method of obtaining hard objective management data about customer service levels.<\/p>\n

MASMI Belgrade is a member of MSPA Europe (Mystery Shopping Providers Association)<\/a>.<\/p>\n

\"mystery<\/p>\n

\n

When you need to know what is happening in the SHOPPING location. When you need to measure, rate and report about the customer service standard.<\/p>\n

Secret shoppers will simulate real life shopping conditions, and you will discover which elements of customer service should be maintained and which improved.<\/p>\n<\/div>\n

[\/et_pb_text][\/et_pb_column_inner][\/et_pb_row_inner][\/et_pb_column][et_pb_column type=”1_3″][et_pb_sidebar orientation=”right” area=”sidebar-1″ show_border=”off” _builder_version=”3.3.1″ background_layout=”dark” \/][\/et_pb_column][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

Would you be interested in improving your customer service? No company can afford to have a gap between the promise of quality and actual delivery. MASMI Mystery Shopping team measures, evaluates and reports level of customer service quality, using Mystery Shopping agents acting as if they were real customers. It is considered the fastest and […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":1526,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"yoast_head":"\nMystery Shopping - MASMI BEOGRAD<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/masmi.rs\/en\/methodology\/mystery-shopping\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Mystery Shopping - MASMI BEOGRAD\" \/>\n<meta property=\"og:description\" content=\"Would you be interested in improving your customer service? No company can afford to have a gap between the promise of quality and actual delivery. MASMI Mystery Shopping team measures, evaluates and reports level of customer service quality, using Mystery Shopping agents acting as if they were real customers. It is considered the fastest and […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/masmi.rs\/en\/methodology\/mystery-shopping\/\" \/>\n<meta property=\"og:site_name\" content=\"MASMI BEOGRAD\" \/>\n<meta property=\"og:image\" content=\"http:\/\/masmi.rs\/wp-content\/uploads\/2014\/08\/mse-i1.png\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Organization\",\"@id\":\"https:\/\/masmi.rs\/#organization\",\"name\":\"MASMI Beograd\",\"url\":\"https:\/\/masmi.rs\/\",\"sameAs\":[],\"logo\":{\"@type\":\"ImageObject\",\"@id\":\"https:\/\/masmi.rs\/#logo\",\"inLanguage\":\"en-US\",\"url\":\"https:\/\/masmi.rs\/wp-content\/uploads\/2017\/11\/FB_profile-pic.png\",\"contentUrl\":\"https:\/\/masmi.rs\/wp-content\/uploads\/2017\/11\/FB_profile-pic.png\",\"width\":372,\"height\":372,\"caption\":\"MASMI Beograd\"},\"image\":{\"@id\":\"https:\/\/masmi.rs\/#logo\"}},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/masmi.rs\/#website\",\"url\":\"https:\/\/masmi.rs\/\",\"name\":\"MASMI BEOGRAD\",\"description\":\"Agencija za istra\u017eivanje tr\u017ei\u0161ta\",\"publisher\":{\"@id\":\"https:\/\/masmi.rs\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/masmi.rs\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"ImageObject\",\"@id\":\"https:\/\/masmi.rs\/en\/methodology\/mystery-shopping\/#primaryimage\",\"inLanguage\":\"en-US\",\"url\":\"http:\/\/masmi.rs\/wp-content\/uploads\/2014\/08\/mse-i1.png\",\"contentUrl\":\"http:\/\/masmi.rs\/wp-content\/uploads\/2014\/08\/mse-i1.png\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/masmi.rs\/en\/methodology\/mystery-shopping\/#webpage\",\"url\":\"https:\/\/masmi.rs\/en\/methodology\/mystery-shopping\/\",\"name\":\"Mystery Shopping - MASMI BEOGRAD\",\"isPartOf\":{\"@id\":\"https:\/\/masmi.rs\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/masmi.rs\/en\/methodology\/mystery-shopping\/#primaryimage\"},\"datePublished\":\"2018-09-11T16:47:19+00:00\",\"dateModified\":\"2018-09-11T16:47:19+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/masmi.rs\/en\/methodology\/mystery-shopping\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/masmi.rs\/en\/methodology\/mystery-shopping\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/masmi.rs\/en\/methodology\/mystery-shopping\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Methodologies\",\"item\":\"https:\/\/masmi.rs\/en\/methodology\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Mystery Shopping\"}]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Mystery Shopping - MASMI BEOGRAD","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/masmi.rs\/en\/methodology\/mystery-shopping\/","og_locale":"en_US","og_type":"article","og_title":"Mystery Shopping - MASMI BEOGRAD","og_description":"Would you be interested in improving your customer service? No company can afford to have a gap between the promise of quality and actual delivery. MASMI Mystery Shopping team measures, evaluates and reports level of customer service quality, using Mystery Shopping agents acting as if they were real customers. It is considered the fastest and […]","og_url":"https:\/\/masmi.rs\/en\/methodology\/mystery-shopping\/","og_site_name":"MASMI BEOGRAD","og_image":[{"url":"http:\/\/masmi.rs\/wp-content\/uploads\/2014\/08\/mse-i1.png"}],"twitter_misc":{"Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Organization","@id":"https:\/\/masmi.rs\/#organization","name":"MASMI Beograd","url":"https:\/\/masmi.rs\/","sameAs":[],"logo":{"@type":"ImageObject","@id":"https:\/\/masmi.rs\/#logo","inLanguage":"en-US","url":"https:\/\/masmi.rs\/wp-content\/uploads\/2017\/11\/FB_profile-pic.png","contentUrl":"https:\/\/masmi.rs\/wp-content\/uploads\/2017\/11\/FB_profile-pic.png","width":372,"height":372,"caption":"MASMI Beograd"},"image":{"@id":"https:\/\/masmi.rs\/#logo"}},{"@type":"WebSite","@id":"https:\/\/masmi.rs\/#website","url":"https:\/\/masmi.rs\/","name":"MASMI BEOGRAD","description":"Agencija za istra\u017eivanje tr\u017ei\u0161ta","publisher":{"@id":"https:\/\/masmi.rs\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/masmi.rs\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"ImageObject","@id":"https:\/\/masmi.rs\/en\/methodology\/mystery-shopping\/#primaryimage","inLanguage":"en-US","url":"http:\/\/masmi.rs\/wp-content\/uploads\/2014\/08\/mse-i1.png","contentUrl":"http:\/\/masmi.rs\/wp-content\/uploads\/2014\/08\/mse-i1.png"},{"@type":"WebPage","@id":"https:\/\/masmi.rs\/en\/methodology\/mystery-shopping\/#webpage","url":"https:\/\/masmi.rs\/en\/methodology\/mystery-shopping\/","name":"Mystery Shopping - MASMI BEOGRAD","isPartOf":{"@id":"https:\/\/masmi.rs\/#website"},"primaryImageOfPage":{"@id":"https:\/\/masmi.rs\/en\/methodology\/mystery-shopping\/#primaryimage"},"datePublished":"2018-09-11T16:47:19+00:00","dateModified":"2018-09-11T16:47:19+00:00","breadcrumb":{"@id":"https:\/\/masmi.rs\/en\/methodology\/mystery-shopping\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/masmi.rs\/en\/methodology\/mystery-shopping\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/masmi.rs\/en\/methodology\/mystery-shopping\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Methodologies","item":"https:\/\/masmi.rs\/en\/methodology\/"},{"@type":"ListItem","position":2,"name":"Mystery Shopping"}]}]}},"_links":{"self":[{"href":"https:\/\/masmi.rs\/en\/wp-json\/wp\/v2\/pages\/2669"}],"collection":[{"href":"https:\/\/masmi.rs\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/masmi.rs\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/masmi.rs\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masmi.rs\/en\/wp-json\/wp\/v2\/comments?post=2669"}],"version-history":[{"count":2,"href":"https:\/\/masmi.rs\/en\/wp-json\/wp\/v2\/pages\/2669\/revisions"}],"predecessor-version":[{"id":2671,"href":"https:\/\/masmi.rs\/en\/wp-json\/wp\/v2\/pages\/2669\/revisions\/2671"}],"up":[{"embeddable":true,"href":"https:\/\/masmi.rs\/en\/wp-json\/wp\/v2\/pages\/1526"}],"wp:attachment":[{"href":"https:\/\/masmi.rs\/en\/wp-json\/wp\/v2\/media?parent=2669"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}